Last updated: October 2026
CrownPlay Casino ("we", "us", "our") is committed to safeguarding your personal information. This policy explains what data we collect, why we collect it, how we process and store it, and the rights you hold as a user of our platform. By registering an account or using our services, you consent to the practices described herein.
We collect information you provide directly during registration and account management: your name, email address, date of birth, residential address, phone number and payment details. We also gather technical data automatically, including IP address, browser type, device identifiers, pages visited and session duration. Cookies and similar tracking technologies help us analyse usage patterns and improve the platform experience.
Your data is used to operate and maintain your account, process transactions, deliver promotional communications (where you have opted in), comply with legal obligations including anti-money laundering regulations, prevent fraud and abuse, and personalise your gaming experience. We may also use aggregated, anonymised data for statistical analysis and service improvement.
We do not sell your personal information to third parties. We share data only with trusted service providers who assist in operating the platform (payment processors, identity verification partners, hosting providers) and with regulatory authorities when legally required. All third-party partners are contractually bound to handle your data with equivalent levels of protection.
We employ 256-bit SSL encryption for all data transmissions, store personal data on encrypted servers within secure data centres and restrict access to authorised personnel only. Regular security audits and penetration testing ensure our defences remain robust against evolving threats.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team at [email protected]. You can also withdraw consent for marketing communications, request data portability or lodge a complaint with the relevant data protection authority. We will respond to all valid requests within 30 days.
We may update this policy periodically to reflect changes in our practices or applicable legislation. Material updates will be communicated via email or a prominent notice on the CrownPlay Casino website. Continued use of the platform following changes constitutes acceptance of the updated terms.